Quick summary: When you give us your phone number, we’ll text you about your service. Reply STOP at any time to opt out. Message and data rates may apply. We will never sell or share your number.
1. Program Description
Top Valley Detail operates an SMS messaging program for the purpose of customer service, appointment management, and post-service follow-up. This is a two-way conversational program; we will respond to your messages, and you can reply to ours.
2. How You Opt In
You opt in to receive SMS messages from Top Valley Detail by:
- Submitting a contact or quote-request form on our website (topvalleydetail.com) that includes the SMS consent statement.
- Providing your phone number when you call us, with verbal consent to receive related SMS communications.
- Providing your phone number in person at the time of an in-person service, with explicit consent to receive related SMS communications.
By opting in, you agree to receive non-marketing SMS messages related to your interactions with Top Valley Detail.
3. Types of Messages You May Receive
- Quote responses and follow-ups to your inquiry.
- Booking confirmations, appointment reminders, and rescheduling messages.
- Service-day arrival updates (e.g., “Heading your way for the appointment”).
- Post-service follow-up messages, including review requests.
- Replies to your direct questions or messages.
Message frequency varies based on your interactions. Most active customers receive between 1 and 4 messages per service.
4. Costs
There is no charge from Top Valley Detail to receive or send SMS messages, but standard message and data rates from your wireless carrier may apply. Check with your carrier for details.
5. Required Keywords
| Keyword | What It Does |
|---|---|
| STOP | Reply STOP to any message and you will be unsubscribed from all future SMS messages from Top Valley Detail immediately. We will send one final confirmation message and then no further messages. |
| HELP | Reply HELP to any message and we will send instructions on how to contact us, plus a reminder of how to opt out. |
6. Opting Back In
If you previously opted out and would like to receive SMS messages from us again, simply reply START to any message from us, or contact us by phone or email and we’ll re-add you to the program.
7. Privacy & Consent
Your phone number and SMS opt-in consent are used solely by Top Valley Detail for the purposes described above. We do not sell, rent, or share your phone number with any third party for marketing purposes. For complete details, see our Privacy Policy.
8. Supported Carriers
SMS messages are supported on all major U.S. carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, MetroPCS, Cricket, and Boost Mobile. Carriers are not liable for delayed or undelivered messages.
9. Eligibility
This SMS program is available to customers in the United States who are 18 years of age or older. You must be the account holder or have authorization from the account holder of the mobile phone number you provide.
10. Changes to This Policy
We may update this SMS Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our SMS services constitutes acceptance of the updated policy.
11. Contact Us
Questions about our SMS practices? Contact us:
Top Valley Detail
Van Nuys, CA 91405
Phone / Text: (818) 263-4263
Email: topvalleydetail818@gmail.com